“It’s your reaction to adversity, not adversity itself that determines how your life’s story will develop.”
Building Resilience in the Workplace
So, What is Resilience?
In times of upheaval, why do some people, communities, companies and systems recover, persist and even thrive while others fall apart?
Resilience is one’s ‘bounce back’ ability that enables people to deal with stresses and strains of daily living.
A Business Case For Building Resilient People
There are well-documented problems and challenges that are linked to people who are not resilient.
On an individual level: Inability to deal competently with stressful situations, increased sickness, adverse work relationships and family problems, propensity for alcohol and drug use and noteworthy emotional dependency on superiors–to mention but a few.
On a company level: This translates to absenteeism, lack of consistent productivity, unexpected resignation of skilled workers, poor-quality decision making, unnecessary workplace conflict as well as a lack of flexibility to respond to changes and challenges in the workplace.
There are 6 key dimensions that underpin the personal development of resilience…
Managing myself when change occurs (Elective)
Self-sufficiency and self-belief (Core)
Compelling hope (Core)
Optimism (Core)
True North (Values)
Choices (Elective)
“Managers with high resilience and low stress - 35% fewer sick hours
Managers with high resilience and high stress - 57% fewer sick hours”
Building Personal Resilience in the Workplace
In this two-day course, we’ll take a look at what resilience is and how it can be learned and implemented. The course consists of 4 modules and at the end of the course people will have increased confidence that they will be able to handle whatever life throws at them and come out the other side stronger and more able to continue to live and enjoyable and worthwhile life.
Modules
1
Module 1. Managing Myself When Change Occurs
The four stages of change and what that looks like at an emotional level
Skills how to manage personal responses to change
Support structures an individual has that can be drawn upon
Lays the foundation for skills development for the next four modules
2
Module 2: Self Efficacy
Self-talk the ultimate Personal Performance Limiter and/or Enhancer.
Reflections not regret. How to reference past successes to deal with existing encounters and challenges
The impact of scotomas (psychological filtering mechanisms) on the quality of decision-making.
How ‘self-sufficiency’ protects one when faced with personal criticism, critique & adversity.
To build up & strengthen this dimension is at the heart of building sustainable resilience in the individual.
Identify what triggers an “Amygdala high jack” when rationale and logic no longer drive responses, but rather a flight fight responses
3
Module 3: Compelling Hope
Explore as a core skill, the “why, what and how” of developing energizing & hope-filled goals to offset the impact of dealing with day-to-day adversities.
Create a framework to develop skills to use imagination as a performance enhancer, and to minimize its impact on one’s daily effectiveness.
Identify the support structures in one’s life and develop strategies to deal with “Dream Makers” & “Dream Takers”.
How to pace oneself for exceptional performance by maintaining personal energy levels throughout the Transformation
4
Module 4: Optimism
The concept of “Learnt Helplessness”, and the implication for individuals to move from being emotionally dependent to being in control’.
Investigate the 3 P’s (Personal, Pervasive and Permanent) that Optimists and Pessimists share in their worldviews
Develop reframing skills to deal better with “challenging events”
Explore the “25500 day framework”: How to control personal catastrophizing.
Onboard skills that look for reasons to be optimistic, day-to-day, every day
Acquire skills to minimize emotional hemorrhaging, i.e. where one negative experience ‘bleeds’ into another unrelated experience.
Enhance the skill sets of disagreement & diversion to offset an “attack of the negatives”.
5
Module 5: True North - personal values and choices
Opportunity to uncover ones values as a innate guidance system that governs ones responses in ambiguous situations
Opportunity to reflect on one’s life choices using the “5 X Why’ exercise
Delegates explore and reflect on the string of events that have resulted in personal choices made, often unconsciously, their impact on the individual- and how to develop other more successful strategies for their future
Uncover patterns of behaviour and mind sets that result in decisions made that are both empowering and limiting
What are the deliverables?
A impactful, fit-for-purpose program
Positive influence on individuals’ beliefs about their performance and possibilities
Your Facilitators
Peter Niemandt
Nicci Rossouw
So, What Impact Have We Had?
Reported increased and sustained positivity and optimism of delegates after six months
Increase in sales (by up to 300%)
Improved interpersonal relations within teams
Management report individuals easier to manage as they are less defensive and more open to development
Who We Have Worked With
Above Left (Carpets)
ANZ Bank (Banking and Finance)
AON (Finance)
Audi (Automotive)
Australian Institute of Management (Education and Training)
Australian Laser and Skin Clinics (Health and Wellbeing)
Australian Unity (Private Health)
Bank Australia (Banking and Finance)
British Airways (Airline)
Chifley Business School (Education)
Choice Home Loans (Mortgage Finance)
Discovery Health
Esanda (now Macquarie Bank)
Flinders Christian Community College (Education)
Frontier Software (IT Software)
Heritage Bank (Banking and Finance)
IDS (Aerospace)
Intercontinental Hotels Group (Hotels)
Jemena (Infrastructure)
Kockums Bulk Systems Pty Ltd (Transportation)
KPMG (Consulting)
Light FM (Radio – Media)
Marshalls and Dents Lawyers (Legal)
Monash University (Education)
National Australia Bank (Banking and Finance – Mega Data)
Nestle (FMCG)
PricewaterhouseCoopers (Management Consulting)
RACV (Home Services)
RCI (Resort Condominiums and Time Share)
Sodexo (Operations Services)
Sustainability Victoria (Victorian Government)
United Energy (Utilities)
Visa (Finance)
Volkswagen (Automotive)
Westpac Banking Corporation (Banking and Finance)
WorkSafe (Victorian Government)